Patient Satisfaction

One of the most important ways hospitals assess and improve their patient satisfaction efforts is to ask patients and their families about their experiences.  To obtain and measure patient satisfaction, Methodist utilizes Press Ganey, a leading external expert in customer service, as their vendor.  Patient satisfaction surveys are randomly sent to individuals who have accessed services from areas within the Methodist organization including inpatient, outpatient, ambulatory, emergency, home care, and physician practices.  Patient satisfaction data is tracked, trended and distributed each week to all areas of the hospital allowing issues and opportunities to be addressed in a timely manner.  Patient satisfaction is the primary focus of every employee of Methodist Medical Center, regardless of their role.  Knowing this, patients and family members can be assured that meeting and exceeding their needs while obtaining services is in the forefront of everything we do.  Please click on the data below for additional detail.

Key

	Lower than national benchmark	# = too few eligible cases to calculate a reliable statistic n/a = does not apply italic number = no comparative data
	Same as national benchmark
	Above national benchmark

Unless you click on the data and ratings for additional detail,
you will see an incomplete picture of our performance.

Last Updated: February 2010

United States Dept of Health & Human Services Comparison Website - Hospital Compare

What does this mean to me?  Methodist staff consistently delivers high quality care, concern and compassion for you.  We are committed to taking you well into the future.   Read what past patients have said.

View questions and answers regarding Methodist's patient satisfaction scores.

These averages cannot be compared to results from patient satisfaction surveys other than those conducted by Press Ganey Associates, Inc.

Survey of Patients about their Hospital Experiences

1st Quarter 2008 - 4th Quarter 2008	Average for All Reporting Hospitals in the U.S.	Average for All Reporting Hospitals in IL	Methodist Medical Center of Illinois
How often did nurses communicate well with patients?
Nurses "always" communicated well	74%	73%	79%
Nurses "usually" communicated well	20%	20%	18%
Nurses "sometimes" or "never" communicated well	6%	7%	3%
How often did doctors communicate well with patients?
Doctors "always" communicated well	80%	79%	80%
Doctors "usually" communicated well	15%	16%	16%
Doctors "sometimes" or "never" communicated well	5%	5%	4%
How often did patients receive help quickly from hospital staff?
Patients "always" received help as soon as they wanted	62%	59%	65%
Patients "usually" received help as soon as they wanted	26%	27%	28%
Patients "sometimes" or "never" received help as soon as they wanted	12%	14%	7%
How often was the patients' pain well controlled?
Pain was "always" well controlled	68%	67%	70%
Pain was "usually" well controlled	24%	24%	25%
Pain was "sometimes" or "never"  well controlled	8%	9%	5%
How often did staff explain about medicines before giving them to patients?
Staff "always" explained	59%	57%	60%
Staff "usually" explained	18%	19%	20%
Staff "sometimes" or "never" explained	23%	24%	20%
How often were the patients' rooms and bathrooms kept clean?
Room was "always" kept clean	69%	68%	75%
Room was "usually" kept clean	21%	21%	18%
Room was "sometimes" or "never" kept clean	10%	11%	7%
How often was the area around patients' rooms kept quiet at night?
"Always" quiet at night	56%	53%	63%
"Usually" quiet at night	31%	32%	29%
"Sometimes" or "never" quiet at night	13%	15%	8%
Were patients given information about what to do during their recovery at home?
Yes, staff did give patients this information	80%	80%	83%
No, staff did not give patients this information	20%	20%	17%
How do patients rate the hospital overall? ("0" means "worst hospital possible" and "10" means "best possible hospital")
Patients who gave a rating of "9" or "10" (high)	64%	62%	74%
Patients who gave a rating of "7" or "8" (medium)	26%	26%	20%
Patients who gave a rating of "6" or lower (low)	10%	12%	6%
Would patients recommend the hospital to friends and family?
Yes, patients would definitely recommend the hospital	68%	65%	77%
Yes, patients would probably recommend the hospital	26%	28%	20%
No, patients would not recommend the hospital (the probably would not or definitely would not recommend it)	6%	7%	3%

Last Updated: February 2010

For more information regarding the Patient Satisfaction Report, please contact our Customer Relations Department at 309-672-4934.

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