When you come to Methodist for testing, surgery, hospitalization, or outpatient care, you have our promise to:

 

Make your health, comfort and satisfaction our top priority.

Anticipate your needs, answer your questions and explain thoroughly.

Greet you with a smile and treat you with courtesy and respect.

Insure your privacy.

Work as a team to deliver outstanding healthcare. Period.

 

Our care for you extends to every part of your visit.  This section connects you with tools that will make it easier than ever for you to choose Methodist for your health.

 

• We participate in many insurance networks.  Check this listing for your insurance coverage.

• Save time when you come to Methodist!  Take advantage of our convenient online pre-registration.

• Medication refills are just a click away with our Online Prescription Refills from Heartland Pharmacy.

• We recognize that some patients may need help with their hospital bill, so we offer our Community Care Program.

• Want more information targeted to your personal health interests?  Sign up now in our Resource Center.

 

If at any time you have a concern or are dissatisfied with your care at Methodist, please contact our Patient Advocate at 309-672-5529.  You may also contact Customer Relations at 309-672.4934.  Methodist is committed to resolving care and safety issues in a timely manner.  However, if your concerns are not resolved, you are invited to contact the Joint Commission Office of Quality Monitoring at 1-800-994-6610 or email: complaint@jcaho.org.